The platform identifies Secretys Tecnologia Ltda., CNPJ 02.203.918/0001-63, as the responsible company. Check the Terms and Privacy Policy for current details.

The required information is requested during booking. Check the fields requested for your chosen offer and keep your contact details up to date.

Once the applicable confirmation is received, check the channels specified when booking and your booking details. Keep your confirmation and follow the advertiser's instructions for presenting a PDF or QR code when available.

It is a free option provided by the advertiser. Check the offer conditions, complete the requested information and wait for confirmation.

Select the offer and check the payment methods shown on screen. Review the date, quantity, amount and your details before completing the purchase.

Each page identifies its organizer. The responsible producer or venue sets the program, location, access, staff, rules and offer, and runs the event.

No. Reserva Mix provides technology; the event's delivery, changes, postponement, cancellation, weather, attractions, safety and local operations are the organizer's responsibility, subject to applicable legal rules.

Requests must follow the organizer's policy and applicable law. Open a support case with the order details; mandatory consumer rights remain protected.

No. The platform does not run the physical cash desk or produce the event. Online payments follow the gateway and the organizer's settings, with transaction records.

The organizer must configure the offer according to applicable law. Eligible attendees must provide the required proof when purchasing and/or entering the event.

Check the event page and Brazilian Law 12.933/2013. Local rules and required documents may vary; the organizer must explain the offer conditions.

In the Customer menu, choose Sign up, complete the required information, verify your email when requested, and keep your phone number and password up to date.

Choose the sign-up option in the Mix menu. Enter your details and complete your profile, category and other requested information to present your business.

Open the advertiser dashboard and go to the offer creation area. Enter the description, location, dates, times, images and participation options. Save and review the information before publishing.

Use files compatible with the indicated field, wait for the preview and save. If it fails, reduce the file size, check your connection and open a support case with the error message.

The advertiser configures the offer options, capacity and available ticket releases. Check the prices, sales period and conditions shown on the tour page.

The advertiser adds products and prices. Customers choose items, enter notes or a table number when available, and complete payment by Pix or card on the same screen.

The store displays the advertiser's products and services. Check the description, price and delivery or usage conditions before completing your order.

Use the corresponding advertiser dashboard menus, create individual access and set permissions. Do not share passwords or other people's information.

The advertiser sets up their connection in the dashboard. Available features use the business's own saved information and support settings.

Use dashboard support or WhatsApp. Include the screen, link, order, date and error message. When needed, the team opens a support case for tracking.

Availability and features of the free plan are shown on the Plans page. Always check that page before signing up or publishing.

Visit Plans to see current prices, features, limits and conditions. The price shown when you sign up is the reference for the offer.

Yes. Prices and features may change for new subscriptions or renewals with clear information. Existing contracts and established rights follow the law and applicable conditions.

When included in the plan, the organizer receives an address within the platform. Its use must comply with the Terms, the law and content rules.

Paid plans may include a domain or extra features. Availability, price, renewal, DNS and conditions are provided in the offer and the organizer's dashboard.

Yes. Depending on the plan and Terms, free or promotional pages may display advertisements, institutional notices or Reserva Mix campaigns.

Information is processed for registration, contracts, security, payments, support and the features you choose. You can request information and exercise your rights under Brazil's LGPD.

The organizer is responsible for the event offer and delivery, staff, contracts, information and their own obligations. Reserva Mix is responsible for its activities as required by law; no FAQ removes mandatory rights or legally established liabilities.

Main references: Brazil's Consumer Protection Code (Law 8.078/1990, articles 14, 25 and 49), Civil Code (articles 421, 422 and 927), Decree 7.962/2013, LGPD and Law 12.933/2013. Individual cases require legal analysis and may involve applicable case law.

Check the job, team and invitation areas available on the platform. Keep your profile up to date to follow opportunities shared by advertisers.